Jointlook's Return and Refund Policy

Jointlook.com return/replacement policy. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page.

The return policy is divided into 2 parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1

(a) Category, Return Window and Actions possible
Category	Return Window	Actions Possible and Conditions
All Electronics, Furniture and Large appliances	3 Days	Replacement Only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 3 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.
Lifestyle: Clothing, Footwear, Fashion Accessories	10 Days	Refund, Replacement or exchange
Lifestyle: Sport & Fitness Equipment, Jewellery, Footwear Accessories, Travel Accessories	7 Days	Replacement
Home: Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;	7 Days	Replacement
Mobiles, Tablets,Laptops, Mobile Accessories, Smart Watches, etc (Apple, Samsung etc)	3 Days	Replacement Only For all functionality related issues, do contact the brand authorized service centre directly. • Authorized Service Partner Locator : o Apple - https://locate.apple.com/in/en o Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB • Brand Support Site : o Apple - https://support.apple.com/en-in o Google - https://madeby.google.com/intl/en_in/phone/support/ For any other queries contact Jointlook Customer Service Team

The following table contains a list of products that are not eligible for returns as per the seller's Returns Policy:

(b)Products That Can't Be Returned
Category	Products that can't be returned
Home and Kitchen	All Spare Parts.
Bath and Spa	Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps, All FMCG products.
Baby Care	All Baby Care Products
Cleaning Products	Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer/ Mobile Accessories	Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives and RAMs
Fashion	Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear Accessories	Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening Products	Plant Saplings, Plant Seeds and Soil Manure
Home Products	Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
Innerwear	Bra, Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
Personal Care	Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Body & Skin Accessory

Part 2

Return Processing

In case you are eligible for a return as per the respective product return policy mentioned on the product page then please follow the steps mentioned below.

1. Send an e-mail to help@jointlook.com to communicate about the product/products you wish to return within return policy window.

2. On receipt of a return request, our customer service executive will guide you with a Return Merchandise Authorization (RMA) number and initiate a pick up through our courier partner.

3. Please pack the item in its original box and mention the RMA number distinctly on the package. Kindly hand over the package to our courier personnel with the recipient address as mentioned below.

4. Jointlook.com

Jointlook Services Private Limited

Hitec City, Hyderabad, Telangana - 500081

India.

Customer service – +91-40-42024999

5. Please make sure that the products are unused and all labels/barcodes and packaging are intact.

6. Customers can also track product returns with the help of the Air Way Bill (AWB) shipment number mentioned on the return receipt issued by our courier personnel.

7. Electronics and Mobiles Defective Returns Policy

8. For mobiles and electronics, we request customers to obtain a DOA (Dead On Arrival) certificate from the respective service center before sending as return to us. If it is found to be DOA by the service centre then such product will be replaced by the service centre itself.

9. If the service centre is not replacing, then the customer has to inform us. Customer will be required to send DOA certificate along with the product. On receipt of the product, we will review and send a full replacement. To track the status, you can call our customer care on +91-40-42024999 or mail us at help@jointlook.com

10. For other items, if they are in a damaged or defective state, we would request you to take pictures of the product and share those with us. After review with our quality team, we would process a replacement of the exact item.

11. In cases where the return period gets lapsed then the customer is required to get in touch with the product's manufacturer directly for initiating a full replacement and resolving of the issue via. manufacturer defined warranty policy.

12. Once the product got shipped order cannot be cancelled. If incase the customer refused to accept the product at the time of delivery which leads to cancellation, then the respective customer need to pay “To and RTO” Shipping charges along with a restocking fee of 25% Plus applied taxes.

At Jointlook.com, all returns are processed on receipt of return/exchange requests. We offer refunds only in a situation, where we are unable to offer a product replacement, due to stock paucity. If the payment is made with a credit card, it will be refunded to that account. If the payment was made through debit card, it will be refunded to the same account. For credit card accounts, the time taken for refunds to reflect in respective accounts varies from bank to bank. However, Jointlook.com will send an e-mail after processing a refund to your account. Please also note that refunds for orders placed under Cash on Delivery (CoD) basis will be executed only by 'cheque'. Such a refund cheque will be issued solely in the name of the Jointlook.com account holder and mailed to his/her billing address and not to any other correspondence address.